You are the first contact with our customers (the "moment of truth") which often sets the tone for their lasting impression of the YMCA. How our customers feel after talking to you will be more important than the programs and services they have come to purchase. It is all about their first and ongoing experience. You will require the willingness, drive and passion to go above and beyond the call of duty to please our customers.

This position operates primarily from the front desk, and requires a complete knowledge and understanding of reception / customer service. You will be responsible for cash handling, telephone operation, program bookings and memberships.

Our Expectations of You

1. Always try to exceed customer expectations so that you leave a lasting impression. To achieve this, you must have a strong understanding of customer needs and the programs and services available for them and their family to achieve their needs.
2. Be accessible, approachable, and responsive. You daily goal will be to develop a strong, long-term relationship with all customers to enhance their YMCA experience.
3. You will seek feedback from customers to ensure we are meeting their needs and always looking for ways to improve their experience and our service.
4. Have an infectious personality that creates a welcoming environment.
5. Have a thorough understanding of all the programs and services available at your YMCA.
6. Have an eye for detail ensuring that your work space and the foyer area is clean at all times.
7. Be a team player and contribute to the growth, success and development of your YMCA. We want to hear your great ideas on how we can improve.

What you need to get started

1. Current First Aid and CPR Certificate
2. Working with Children Blue Card
3. A warm approachable manner
4. Experience in either retail, customer service, administration or reception
5. Basic to intermediate computer skills (Outlook, Windows and MSWord)